Does your business have a video conferencing system in place? If not, you are missing out on the great communication possibilities of this technology. With video conferencing, team members can easily collaborate from wherever they may be on the planet. And because communication is more than just words, video conferencing allows you to extract much more from a conversation than a simple email or telephone call.
Once you decide that you need a video conferencing solution for your business, choosing the right dealer will be important. Below are four of the most important factors to take into consideration:
Understand company needs
Looking On The Bright Side of Telecommunications
Like with other solutions, understanding your company needs is the first step to getting the right conferencing solution. Have a talk with staff members about their use of video conferencing services. Let them suggest what features they’d like to see in the new solution. Consider also the types of meetings the company will be holding, and the number of participants expected. Being equipped with as much information on this as possible is important before speaking to a telecom solutions provider.
Getting Down To Basics with Resources
It helps to work with a dealer who’s vastly knowledgeable in a industry, so they can help you choose the most suitable system for your needs. They should have experience designing conferencing systems for a variety of clients. You’re naturally going to have several questions and concerns, such as what kind of equipment is needed. The prospective service provider needs to address your questions with courtesy, all while maintaining a professional attitude. To get a sense of what a prospective dealer is all about, you may want to go though customer reviews.
You’ll want a dealer with great customer service, because so many things may go wrong at any given moment. Only a few providers can boast of quality customer support, even though many are capable of a good installation job. Go through the provider’s website and find out if they provide multiple channels of support, most importantly phone, email, and Skype. To find out how quick their response rate is, you may try sending an email or calling them.
Ask for demo/trial
You’ll want to know you’re getting your money’s worth, as the installation of a conferencing solution is quite an investment. For this reason, a reputable provider should be able to provide a trial of their services. Let your staff test the interface during the demo–how intuitive do they find it? Bear in mind that what may be obvious to a tech-savvy guy may be too confusing to a non-techie. Also be sure to ask if all the features presented in the demonstration are available in the package you want to buy.