A whole generation of travelers, it seems, are so conditioned to using the Internet to book trips, they’re not even sure how agency working. These travelers use the hunt-and-pick method to find the best prices and rates online. And if that method does not reveal an affordable price, they can start off or a travel agent — a real, live person — can whip a price reduction. Many an agent received an anonymous call from a would-be traveler who wants to negotiate rates.
While the agents do not have access to unpublished discounts and pre-negotiated travel rates, most do not have the ability to negotiate the price. Agents do not set trip fares; They cite them. When they find a better price, it is usually not because they lowered the rate to your company; it’s because they literally found a lower price.
There are exceptions, of course. Each agency has different policies, and some agencies allow their agents to make a case for offering discounted rates in certain situations. To approved the lower rates to get the agent would probably be a competing bid is lower and there is a strong argument why the rate should be discounted. To be clear, this kind of discount comes from the agent and the commission of the agency. So the agent and agency would be a very good reason to need even consider. At a minimum, the standard commission on the holiday in question must be significant and the customer must be strategically important in some way.
In other words, a $ 29 hotel rate is not negotiable.
If you ask an agent to negotiate, you are essentially asking the agent to request your vacation — in the same way a newly engaged couple might be father of the groom to be part of to finance the honeymoon subsidize. Many agents will respond to these requests by saying, “I’ll see what I can do.” And then the agent will seek, often successfully, for a lower price.
Real stories from the trenches
Each drug has its own set of stories about customers who wrong the travel agents operate. Here are a few of us:
- Customer finds a below-market interest rate for a hotel room during a weekend event through our online travel agency. The customer books the room online, but did not select the right type of room. The customer calls the week before the event and ask to change the reservation to a larger room at the same rate. Unfortunately the hotel has no more rooms available. We could not remedy the lack of rooms in the first hotel, but we have to locate another room in another hotel.
- customer calls and asks for a discounted rate on a hotel in Cabo. The dates and hotel choice was not flexible. We find the discount on a prepay rate. The customer says great, he will take the speed, but not a prepay basis. Hotels, like airlines do offer discounted rates for prepaying customers. In general, an agent could not book a prepay rate for payment-on-arrival.
- customer calls and says she found a travel agent rate in a resort and wish we reserve her vacation at that rate. Travel agent rates for travel agents; anyone would have books in the context of such a rate to show at check-in detection of the hotel or resort. An agent can not book to buy a travel agent rate under the name of another person, nor an agent of the room at that rate and then sell to a customer.
The essence of it is this :. Agents can save you money on your vacations and business trips, but sometimes there are limitations to what they can achieve